Customer Information:

Returns and Refunds

At Curative Skin Care, we understand that choosing natural hand-crafted skincare is more than just making a purchase, it’s a conscious choice to choose mother nature and her natural healing benefits and properties. Whether you're looking to steer clear of chemicals and skin irritants, navigating specific skin conditions, or making the shift to natural skin care products for a completed and whole-body healing, we’re here to support you on your journey.

Our formulations are naturally active with botanicals and earth minerals, designed to work complimentary with your skin, not against it. As we are all completely individual, with different skin types and needs, if something doesn’t feel quite right, then were here to help you find you a solution — with personalised guidance, compassionate support, and returns promise built on transparency and trust.

30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on eligible skincare products to help you shop with confidence. To ensure fairness and support, the following conditions apply:

  • You must have completed a complimentary review form supplied by our team (on request) and lodged with our Customer Care Team to review your specific skin concerns and possible solutions

  • You must have contacted our Customer Care team for support during the initial 30 days and completed or review form and followed our possible solutions provided prior to requesting a return

  • Refunds are only valid on your first purchase of a full-sized individual product and exclude:

    • Samples and minis

    • Free gifts or promotional items

    • Beauty tools

  • Change of mind returns are not accepted

  • Refunds exclude original shipping costs

  • Return postage is at the customer’s expense

  • Refunds are issued via bank transfer payment method and may take up to 5 business days to process once received

 

Why We Require a Review Form

A review form ensures you're set up for success with us helping you select and the right products for your skin type and concerns. Everybody’s skin is unique, and because our formulations contain active ingredients, guidance and understanding is essential to achieve the best results for you and is sometimes necessary to troubleshoot if something doesn’t feel quite right.

If you're transitioning from synthetic skincare to natural, important to understand that this can be a step-by-step process. Your skin may go through an adjustment period, or what’s known as “purging”, as it begins to rebalance, heal and detoxify. Rest assured that this is a normal part of the process for some skin types, and our team is here to support and guide you through it

Hair & Body Care Returns

For our Hair and Body ranges, we offer a 30-day return policy with the following conditions:

  • Only applicable on your first purchase of a product

  • You must have contacted our Customer Care team for support before requesting a return

  • Refunds exclude original shipping costs

  • Return postage is at the customer’s expense

  • Refunds are issued via bank transfer method and may take up to 5 business days to process once received

To contact our Customer Care team, please call us on:  0417 003 940 or email us at curative.skincareaustralia@outlook.com